Introduction
Please read the Terms of Use in conjunction with this privacy policy
(“Privacy Policy”). The terms used and defined in the Terms of Use shall have the same meaning
herein.
CareVoice and Service Providers are committed to protecting and respecting your privacy in
connection with your use to the Services. This Privacy Policy and any other documents referred to herein set
forth the basis on which any personal data we collect from you, or that you provide to us, in connection
with the Services will be processed by us. Please read the following carefully to understand our practices
regarding your personal data and how we will collect, use and disclose your personal data.
Data We May Collect
We may collect and process the following data about you:
• To fully utilise the wellness features, our app needs to access certain data from Apple HealthKit and Google's Health Connect. Below is a list of the permissions that may
be requested:
Calories: Access to calories burned during activities.
Activity Data: Information on physical activities and workouts.
Heart Rate: Access to heart rate readings.
Steps: Total step count.
Sleep: Details about sleep duration and quality.
• Personal data including, for
example, your name, e-mail address, password, and in certain instances, telephone number, data about your
usage of the Services, data you provide in connection with your usage of the Services that may identify you
as an individual or allow online contact with you as an individual.
• Device information such as
operating system version, device type, and system performance data.
• Data collected via tracking
technologies, as described below.
• All the information you need to fill in the open text fields during
account registration is mandatory. Any failure to complete that information or any response CareVoice
considers abnormal may result in CareVoice refusing (or being unable) to process your request. You agree
that the personal data you provide about yourself to CareVoice will be current, accurate, complete and
unequivocal.
• We may collect data/information from your phone called Log Data. This Log Data may include
information such as your device Internet Protocol (“IP”) address, device name, operating system
version, the configuration of the app when utilizing our Service, the time and date of your use of the
Service, and other relevant statistics. The information that we request will be retained by us and used as
described in this Privacy Policy.
• For wellness Face Scan, our app uses an innovative AI feature that monitors your blood pressure by analysing the green light reflection off your skin. This technology captures subtle changes in light absorption caused by blood flow, allowing for non-invasive monitoring. This data is processed to provide you with real-time blood pressure readings.
Uses Made of the Data
We use information held about you in the
following ways:
• To provide you with the Services.
• To answer your questions or requests for
information or handle your complaints.
• To ensure that content provided by the Services is presented in
the most effective manner for you and for your Device.
• To carry out our obligations arising from any
agreements entered into between you and us.
• To notify you about updates or changes to Services features
and content.
• To provide you with the SMS Service to the extent that you have provided consent for such
practices under applicable law. We may also ask you to complete surveys that we use for research purposes,
although you do not have to respond to them.
Confidentiality and Security
The security of your
personal data is important to us. We follow generally accepted standards to protect the personal data
submitted to us, both during transmission and once it is received. If you have any questions about the
security of your personal data, you can contact us at feedback@thecarevoice.com. Except as described under
the “Disclosure of Your Data” section below, we do not provide your personal data to any third
party without your specific consent, as defined by applicable law. CareVoice maintains technical,
administrative and physical safeguards to help protect the security of your personal information against
unauthorized access, destruction, loss, alteration, misuse or disclosure. Your personal information is
accessible to only a limited number of personnel who need access to the information to perform their duties.
Please note, however, that no method of transmission over the Internet or method of electronic storage is
100% secure.
Newsletters or Other Electronic Communications
If you sign up to receive promotional
materials from us via email and/or push notifications we will use the data you give us to provide the
communications you have requested. If you inform us that you wish to cancel email promotional materials by
selecting “unsubscribe” at the bottom of such communication or by emailing us at
feedback@thecarevoice.com, we will remove you from our mailing list. If you no longer wish to receive push
notifications, you may turn them off at the device level. If you provide your phone number to us directly or
through a third-party for the specific purpose of receiving an SMS message with a link to our Apps, you will
receive such SMS message (the “SMS Service”). Standard text message rates will apply. We will
endeavor to comply with these requests as soon as reasonably practicable. Please be advised that you may not
be able to opt-out of receiving certain service or transactional email messages from us that are required to
provide you with our Products.
Tracking Technologies
CareVoice and Service Providers use
technologies such as cookies, beacons, tags, and scripts to enable a service to recognize your device so you
don't have to provide the same data several times during one task, to recognize that you may have
already given a username and password so you don't need to do it for every login requested, and to
measure how people are using the Services.
We will acquire consent from you in order to use such trackers
or provide you with the opportunity to opt-out of such trackers, to the extent required by applicable law.
For more information on the types of cookies used by CareVoice and your ability to restrict the behavior of
cookies or disable them in your browser’s settings. Cookies are files with a small amount of data that
are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you
visit and are stored on your Device's internal memory. This Service does not use these
“cookies” explicitly. However, the Application may use third-party code and libraries that use
“cookies” to collect information and improve their services. You may have the option to either
accept or refuse these cookies and may know when a cookie is being sent to your Device. If you choose to
refuse the cookies, you may not be able to use some portions of the Service.
Mobile Analytics
We
use mobile analytics software to allow us to better understand the functionality of Application on your
phone. This software may record data such as how often you engage with the Services, the events that occur
within the Services, aggregated usage and performance data, and where the Application was downloaded from.
We may link the data we store within the analytics software to any personal data you submit within the
Application.
Where We Store Your Personal Data
All data you provide to us through the Products is
stored on our secure servers located in the United States. Where we have given you (or where you have
chosen) a password which enables you to access certain parts of the Products, you are responsible for
keeping this password confidential. We ask you not to share a password with anyone, and suggest that your
change your password frequently. Unfortunately, the transmission of data via the Internet is not completely
secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your
data transmitted to the Services; any transmission is at your own risk. Once we have received your data, we
will use strict procedures and security features to try to prevent unauthorized access.
Your Data
Rights
CareVoice are committed to comply with all applicable laws and regulations including the
applicable data privacy laws. CareVoice are committed to provide you with all rights in accordance with the
applicable data privacy laws. Such right include the right to rectification, the right to erasure, the right
to object to processing, the right to lodge a complaint with the competent supervisory authority. To
exercise one or more of these rights, you can email feedback@thecarevoice.com. You may access your personal
data to modify or update at any time, or by emailing feedback@thecarevoice.com. We will respond to your
request in a reasonable timeframe in accordance with applicable law.
Disclosure of Your Data
We
may disclose your personal data with and among our subsidiaries, ultimate holding company, and any
affiliates, which include Service Providers.
We may also disclose your personal data to third parties as
follows:
• In some circumstances, based on your specific requests, we may need to disclose your personal
data to a third party so that it can provide a service you have requested from such party, or fulfill a
request for data from such party. An example of this is the SMS Service.
• In some circumstances, we may
disclose the personal data that you have provided to CareVoice to a third party that offers and/or provides
goods or services complementary to our own for the purpose of enhancing our users’ experiences by
offering you integrated or complementary functionality, complementary services.
• In some limited
circumstances, our email service provider may receive certain information you share in-app to provide you
with personalized email communications.
• If CareVoice service providers (like hosting, IT maintenance,
market analytics, and payment service providers) require this data to provide services to CareVoice.
CareVoice requires each of its service providers to agree to maintain the confidentiality and security of
your personal data.
• If we are under a duty to disclose or share your personal data in order to comply
with any legal obligation subject to the applicable laws and regulations.